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FAQ

GENERAL:

How can I contact Inventory Royale?

Drop us an email at shop@invetoryroyale.com 

ORDERS & SHIPPING:

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Where is the Item coming from?

The majority of our inventory is sold from our warehouse in China with selected items from other distributors in other countries including in the United States. That being said, your order may come in different packages at different times.

How long will it take to receive my order?

Once you have placed your order, please allow 3-5 business days for your order to be processed. Depending on the product, your parcel will take up to 30 days to arrive for most US orders. International orders may take slightly longer to arrive.

Do you offer free shipping?

Yes! All orders have Free Shipping.

 

PAYMENTS & REFUNDS:

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Do I need to have a Paypal account to make payment?

No, it is not necessary to have a paypal account to make your payment.

Why do I get redirected to only Paypal website to make payment?

After you click complete order, you will be redirected to Paypal where you can do aPaypal Guest Checkout, when you click "Pay with Debit or Credit Card" below.

With this, you do not need to create a Paypal account, and the payment will be deducted from your credit card.

Paypal is just a host platform for our payment system. They do not withhold any of your information when you use the Guest Checkout.

If you have any other questions regarding the payment methods or face any difficulty during payment, feel free to drop us a message on Facebook or email us at shop@inventoryroyale.com and we will assist you as quickly as possible!

What qualifies for a refund?

We only offer refunds for damaged or defective goods and missing parcels.

Should you require a refund, drop us an email at shop@inventoryroyale.com with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible. *For digital product we might request video to understand and provide our best service to resolve your problem. 

Why haven't I received my refund?

Your refund may take some time before it is fully processed.  

If you have yet to receive your refund, take the following actions:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank

If you’ve done all of the above and still have not received your refund yet, please contact us at shop@inventoryroyale.com

OTHERS:

Dimension, Sizing & Specifications

Each product has their own unique specifications that can be found in the product description.